Your download link is emailed to you within seconds of your order going through. It goes to the email address you entered at checkout, so start by opening that inbox and searching for the title you bought.

If it isn't in your main inbox, check your spam and promotions folders, since first emails from a new sender often land there.

Check your spam and promotions folders first. If it isn't there, it usually means the email address entered at checkout has a small typo in it, which happens more often than you would think.

Email us at support@luciajamesboutique.com with the name you ordered under, and we'll send the link again to the right address.

The book is yours to keep. We recommend saving the file to your device once you download it, rather than relying on the link.

Download links can expire after a while. If yours has stopped working, email us and we'll send a fresh one at no charge.

Your phone, tablet, laptop or desktop computer. There's no special app or e-reader to buy, and nothing to install.

Once the file is saved to your device, you can read it offline whenever you like.

Email us within 7 days of your purchase and we'll send a replacement link free of charge.

It helps if you tell us which device you're using and what happens when you try to open it, so we can get it right the first time.

Nearly everything in our store is an ebook, which means it's delivered to you as a digital download by email rather than as a printed copy in the post. We know it's easy to miss, and we're sorry for the confusion.

The product page notes it in a few places: the "Instant Digital Delivery" section says you receive your download link immediately by email, "Enjoy Anywhere" reads "Read on any device, anytime, anywhere. No waiting, no shipping," and the FAQ confirms everything is provided in a fully digital format with no physical shipping involved.

Because a digital file can't be returned once it has been delivered, ebook sales are final. The full book is yours to keep and read whenever you like, and if you have any trouble opening your download, we'll gladly help. Our full policy is at luciajamesboutique.com/policies/refund-policy.

Two of our titles are available as hardcovers, at $9.95 plus shipping. They're clearly marked as Hardcover in the product title.

Everything else in the store is digital and arrives by email.

Our checkout shows the same fields on every order, including the two hardcover titles that do get posted out.

If you bought an ebook, nothing is shipped and nothing needs to reach your door. Your book is delivered by email within seconds of ordering.

Printed orders are processed within 1 to 3 business days. Once your book is on its way you'll get a shipping confirmation email with tracking.

Your shipping confirmation email has your tracking details. You can also follow your parcel at luciajamesboutique.com/apps/parcelpanel.

Tracking can take a day or two to show its first update after the confirmation email arrives. That's normal and doesn't mean anything is wrong.

Printed orders travel a long distance and pass through customs on the way, so they take longer than a domestic parcel. Our shipping policy notes that delays caused by the shipping carrier or customs processing sit outside our control.

If your tracking hasn't moved in a while, email us with your order number and we'll chase it up and come back to you.

Email us as soon as you can with your order number and the correct address. If your book hasn't gone out yet, there's a good chance we can still fix it.

Once the shipping confirmation email has been sent, the address can no longer be changed on our end, and your local post office is the best place to ask about redirecting it.

Ebook sales are final once your download link has been delivered. That covers a change of mind, an accidental or duplicate purchase, not downloading in time, and a device that turns out not to suit you.

A digital file can't be handed back the way a physical item can, which is why the policy works this way. You can read it in full at luciajamesboutique.com/policies/refund-policy.

If your file is faulty, that's different. See the next article.

Our books are digital, and you can open and read one the moment the download link reaches your inbox. Because the book is delivered in full straight away, we aren't able to offer refunds on ebook purchases once that link has gone out.

If something went wrong on our end, that's a different matter and we'll put it right. A file that won't open is replaced free of charge, and if your download never arrived we'll send it again.

If you believe your situation warrants a refund, email us with your order number and what happened, and we'll look into it properly. Refunds sit at our discretion and follow our Refund Policy, so we can't promise one in advance, but we will give your email a proper read and a straight answer.

Yes. Email us within 7 days of your purchase and we'll send you a replacement link at no charge.

Our product pages have a quantity selector, so it's possible to order more than one copy of the same download without meaning to.

Duplicate ebook purchases fall under the same final-sale policy, since the file is delivered straight away. Email us with your order details and we'll take a look at what happened.

If your hardcover arrives damaged or we sent the wrong item, email us within 7 days of delivery with a photo and we'll replace it free of charge.

For a change of mind, returns carry a 25% restocking fee and you cover return postage. Small color differences of up to 20% between the photo and the printed cover are expected and aren't treated as a defect.

That's the Lucia & James Boutique VIP membership. It comes with purchases on our site, agreed to by the terms checkbox at checkout, and begins with a free trial. After the trial it renews at $42.95 every 30 days until it's cancelled.

It's billed separately from your book order, which is why it doesn't appear on your order confirmation. The full terms are in section 1 of our Terms of Service.

We understand the surprise, and we're sorry it caught you out. The VIP membership is part of our Terms of Service, and agreeing to those terms is a checkbox at checkout. It isn't ticked for you. It has to be selected before an order can go through.

The membership begins with a free trial, and unless it's cancelled during that trial it renews automatically at $42.95 every 30 days. The full details sit in section 1 of the Terms.

You can stop it at any time. Email us and we'll cancel the membership, and no further charges will be made.

Premium discounts, exclusive offers and insider content, as set out in our Terms of Service.

Email support@luciajamesboutique.com with your full name and the email address on your order, and ask us to cancel. We'll confirm it by reply.

There's nothing else you need to do, and you won't be charged again once it's cancelled.

The membership starts with a free trial, and cancelling before the trial ends is what prevents the first charge. Once a fee has been charged it isn't refundable under our Refund Policy. What we can do straight away is cancel the membership, so the charge you've seen is the last one.

Email us with the name and email address on your order and ask us to cancel, and we'll confirm it by reply.

If you had already asked us to cancel before that charge went through, say so in your email. That one is on us, and we'll look into it and come back to you.

Book orders can appear on your statement as "luciajames(xxx)", which is our sister store. If the amount is $4.95, $9.90 or $9.95 plus shipping, that's your book order.

A charge of $42.95 is the VIP membership, which is billed separately. Either way, email us and we'll tell you exactly what it was and when it was made.

Credit and debit cards, including Visa and Mastercard, as well as Apple Pay and Google Pay at checkout.

Every payment is processed securely and encrypted.

Our checkout sends a confirmation with a long numeric reference, which isn't the same as the order number we use. Ours look like #1042.

If you're not sure which is which, just give us the email address you ordered with and we'll find you.

Check your spam and promotions folders first, since order emails often land there.

If there's nothing, email us with the name and address you ordered under and we'll confirm whether the order came through and resend everything you should have.