Refund policy
Thank you for shopping with Lucia & James Boutique. Please read our refund policy carefully before making a purchase.
DIGITAL PRODUCTS (EBOOKS)
All sales of digital products, including ebooks, are FINAL. Due to the nature of digital content, once a download link has been delivered or made available to you, the transaction is considered complete and no refund, return, or exchange will be issued.
We DO NOT offer refunds or exchanges on digital products for any of the following reasons:
- Change of mind after purchase
- Accidental or duplicate purchases
- Failure to download within the available window
- Incompatibility with your device (please check product requirements before purchasing)
Defective Files. If you receive a corrupted or defective file that cannot be opened or read, please email us at support@luciajamesboutique.com within 7 days of purchase. Our team will verify the issue and provide a replacement download link at no charge.
PHYSICAL PRODUCTS
Select titles (including the 66-Page Bible Study Guide and One Minute with Men) are sold as physical books and shipped to your address.
I. Once an order number has been generated, we will no longer be able to make CHANGES, EDIT or CANCEL the order.
II. It is the customer's RESPONSIBILITY to do their due diligence in researching the product(s) they are buying online.
III. We stand behind the quality of our physical products. Any defects or errors on our part are eligible for a replacement at no charge within 7 days of delivery. If 7 days have gone from your delivery date, unfortunately, we cannot offer you a replacement.
IV. For returns of physical products due to a change of mind, there will be a 25% RESTOCKING FEE and the customer is RESPONSIBLE for the COST of sending the item back. Please email us at support@luciajamesboutique.com for further instructions.
V. Advertised images may slightly differ from actual items in terms of color due to the lighting during photo shooting or the monitor's display. Please allow a 20% difference between the advertised images and the actual item you received.
A. DAMAGED PHYSICAL PRODUCTS
Please inspect your order upon delivery and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.
Email us at support@luciajamesboutique.com with a photo of the damage within 7 days of delivery. Our team will review your submission. If your claim is approved (only applicable to defects or errors on our part), we will provide you with a replacement free of charge.
B. DELIVERED TO THE WRONG SHIPPING ADDRESS
You will receive an order confirmation to your order's registered email address after placing your order.
Please ensure that your shipping address is correct. Once you have received your shipping confirmation and tracking number, we would no longer be able to CORRECT your shipping address. When this happens, you can contact your local post office so they can help you correct your shipping address.
VIP MEMBERSHIP
The VIP Membership fee is non-refundable once charged. To avoid being charged, you must cancel at least 3 days before your next billing date by emailing support@luciajamesboutique.com with your full name and the email address associated with your order. Please see our Terms of Service for complete VIP Membership details.
CONTACT INFORMATION
For customer support inquiries and return requests for physical products, please email us at support@luciajamesboutique.com.