Shipping policy

Thank you for shopping with Lucia & James Boutique. Below is our delivery and shipping policy.

DIGITAL PRODUCTS (EBOOKS)

All ebook purchases are delivered digitally. After your payment is confirmed, you will receive a download link or access instructions via the email address associated with your order. Digital delivery is typically instant, though it may take up to a few minutes in some cases.

Please Note:

  • Check your spam or junk folder if you do not see the delivery email in your inbox.
  • Ensure the email address on your order is correct before completing your purchase. We are not responsible for delivery issues caused by an incorrect email address.
  • Download links may expire after a set period. Please download your ebook promptly upon receipt.

PHYSICAL PRODUCTS

Select titles (including the 66-Page Bible Study Guide and One Minute with Men) are available as physical books and will be shipped to the address you provide at checkout.

PROCESSING TIME

Physical orders are processed within 1 to 3 business days after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has shipped.

SHIPPING RATES

Shipping fees for physical products are calculated at checkout based on the weight, size, and destination of the package. Shipping fees are not included in any discounted or upsell items that you purchase after your initial order. These fees are separate and must be paid in addition to the cost of the product.

DELIVERY TIMES

Estimated delivery times for physical products vary depending on your location. Please allow additional time for orders shipped during peak seasons or holidays. Lucia & James Boutique is not responsible for delays caused by the shipping carrier or customs processing.

TRACKING YOUR ORDER

Once your physical order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

INCORRECT SHIPPING ADDRESS

Please ensure that your shipping address is correct at the time of purchase. Once your order has shipped, we are unable to change the shipping address. If a package is returned due to an incorrect address, the customer is responsible for any additional shipping costs.

LOST OR DAMAGED PACKAGES

If your physical order appears to be lost or arrives damaged, please contact us at support@luciajamesboutique.com as soon as possible so we can assist you.

CONTACT INFORMATION

For delivery or shipping inquiries, please email us at support@luciajamesboutique.com.