FREQUENTLY ASKED QUESTIONS
Are you really closing down?
Yes. After 30 years, Lucia and James are retiring and the boutique is closing for good. Everything left on the site is being cleared at up to 80% off, and we are not restocking anything. Once a piece sells out, it is gone.
Do you offer free shipping?
Yes, we offer free USPS shipping on all orders throughout our closing sale. No hidden fees, no surprises at checkout. You'll see the full breakdown before you pay.
How can I make sure it will fit me properly?
Each product page includes a detailed size chart to help you find your perfect fit. We always recommend comparing the chart to a similar item you already own.
If you’re in between sizes, we generally recommend sizing up for the most comfortable fit. Still unsure? Our support team is happy to help you choose the right size!
How long does shipping take?
Orders are typically processed within 3 business days after being placed.
How do I track my order?
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Order Tracking page and enter your order number or email address.
What is the Return Policy?
You can return items within 30 calendar days of receiving them for a full refund.
If you are closing, will my order and my return still be honoured?
Absolutely. Every order is shipped, tracked and guaranteed exactly as before, and our 30-day money-back guarantee is honoured in full. Our support team stays in place until the final order is delivered and settled. Closing down does not change a single one of your rights as a customer.
I Have an Issue With My Order. How Can I Contact You?
If you experience any issues or have questions, visit our Contact Page to connect with our support team. We’re here to assist you promptly.